The airport shuttle

Hours

The shuttle runs 4:00 AM to 2:00 AM, seven days a week, including weekends and holidays. It runs on demand rather than on a fixed schedule — you call the front desk and the van comes.

There is a two-hour window overnight, between 2:00 AM and 4:00 AM, when the shuttle is not running. If your flight leaves or lands inside that window, call before you park and we will work out a plan rather than leave you guessing.

Leaving: how it works

Park in any open space, come inside, and pay at the front desk. Tell the desk what time you need to be at the terminal and the van takes you over. The ride is about three minutes.

Coming home: where to meet the van

This is the part worth reading twice, because it is where travellers most often end up standing in the wrong place.

1. Land and collect your bags
2. Call the front desk at (865) 273-2800
3. Walk outside to the airport's designated Shuttle and Taxi pickup area
4. Wait there — not at the baggage claim curb

The van cannot stop at the curb directly outside the doors. Follow the signs for shuttles and taxis and the driver will meet you there.

What the shuttle costs

Nothing extra. Both rides are included in the $10 a day rate. There is no shuttle surcharge, no per-passenger charge and no tipping requirement.

If your flight is delayed

Call the front desk and let us know. Someone is there 24 hours a day even when the shuttle is not running, so you will always reach a person. Delays are routine and we would rather know than have you sitting at the airport wondering.

The shuttle runs on demand and is subject to driver availability, traffic and weather, so we cannot promise an exact pickup minute. Give yourself margin on the way out.

Before you park

Call (865) 273-2800 to hold a space. More on the lot itself on our TYS parking page, and directions are here.